Return & Refund Policy

We want you to be 100% satisfied with your purchase. If for any reason you are not happy with your handmade carpet, we offer a hassle-free return process with no extra cost to you.

Easy Returns

If you receive your carpet and decide it’s not the right fit for your space—whether it’s the color, size, or style—you can return it without any charges. Simply contact us within 7 days of receiving your order to arrange a free pickup.

Eligibility for Returns

The carpet must be unused, unwashed, and in its original condition.
Please keep the original packaging to ensure a safe return.

Refund Process

Once we receive and inspect the returned carpet, your refund will be processed within 3–5 business days via your original payment method.

Our Promise

Your satisfaction is our priority. We believe buying a carpet should be a joyful experience, so we make sure that returning it is just as easy.